Frequently Asked Questions
Everything you need to know about ISOCLEAN beauty standards and services.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Are ISOCLEAN products cruelty-free?
Yes, all ISOCLEAN products are 100% cruelty-free. We are committed to ethical beauty standards and do not test on animals at any stage of production.
Can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your brush cleaners safe for natural hair brushes?
Absolutely. Our formulas are designed to effectively sanitize and condition both synthetic and natural hair bristles without causing damage or shedding.